Your CVGenie Journey: Clear Policies, Complete Protection

Refund Policy

We want you to be satisfied with your purchase. However, if you are not completely satisfied, refunds may be requested under the following conditions:

• Eligibility for Refund:
• Refunds can be requested within 30 days of purchase.
• Refunds for consulting services are only available if the scheduled requests were not met as per the agreed timeline. If the service has been fully delivered, no refund will be issued.
• Refunds for digital services will only be processed if the product has not been fully used. If the product has been used sparingly, a refund may still be possible based on usage and at our discretion.
• Any third-party transaction fees or service charges (e.g., payment gateway fees) may be deducted from the total refund amount.
• Non-Refundable Items:
• Services that have been fully delivered, such as personalized CV designs or consulting services, are not eligible for a refund.
• Digital products that have been downloaded or accessed are non-refundable.
• How to Request a Refund:
• To initiate a refund, please contact our support team at support@cvgenie.com with your order details and reason for the refund request.
• Approved refunds will be processed within 7 business days.

Delivery Policy

We aim to provide prompt and efficient delivery for all digital services. The following are the key points of our delivery process:

• Delivery of Digital Services:
• Processing Time: After a successful purchase, you will be directed to a processing page where your product will be prepared. This process typically takes no longer than 30 minutes. During this time, you will receive an email confirming your purchase and providing access details for the product.
• Progress Meter: While on the processing page, a progress meter will show the status of your order. Once processing is complete, you will be automatically redirected to the final product, ready to be downloaded.
• Handling Delays:
• If you do not receive your product within 30 minutes, please contact our support team at support@cvgenie.com. We will promptly resolve any issues and ensure timely delivery.
• Revisions:
• You are entitled to 2 free revisions if the initial generated output (e.g., a CV or cover letter) does not best describe you or meet your expectations. These revisions can be used to fine-tune the product to better suit your preferences. After the final approval, the updated product will be delivered within 2 business days.

Privacy Policy

At CVGenie, we prioritize the protection of your personal data. Our privacy policy is designed to give you peace of mind while using our services:

• Data Collection:
• We collect personal information (such as your name, email address, and payment details) to provide you with our services. Additionally, any content you upload for CV or resume creation will be stored securely.
• Use of Data:
• Your information is used to complete transactions, deliver services, and improve your experience on our platform. We may also send promotional emails, which you can opt-out of at any time.
• Data Security:
• All sensitive data is encrypted and stored securely, and we use industry-standard measures to protect against unauthorized access.
• Third-Party Sharing:
• We do not share your personal information with third parties except as necessary to complete your transaction (e.g., payment gateways) or as required by law.
• We also utilize trusted services, such as OpenAI, to enhance our product offerings and ensure the highest level of service. These services adhere to strict security and privacy standards to safeguard your data.
• Your Rights:
• You can request access, modification, or deletion of your personal data at any time by contacting us at privacy@cvgenie.com.
• Governing Entities:
• Our privacy practices comply with international regulations, including GDPR, CCPA, and other globally recognized data protection standards, ensuring that your data is handled lawfully and transparently.